Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.
RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :
Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Responsible for Hotel and Local Reservations and Reservation – Links to Best Western World Wide.
Handling of correspondences, sorted – out letters, telexes, fax, cables which are checked already by Front Office Manager.
Allocate daily tasks to Reservations staff .
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for implementation of policies and procedures.
Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Liase with Sales Department in regards to occupancy, Rates Reservation’s Analysis.
Identify Top Producing Accounts ensure proper recognition by Reservation staff.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
Responsible for various Production reports and supply to each department concerned.
Monitoring Telephone Manner and general performance of reservations staff daily.
Ensure special handling of repeats guest and very VIP guest.
Observes and ensures that proper telephone manners are maintained at all times
Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
Follows up tentative bookings and update reservation status